Report a problem with my order or delivery

You can report a problem with your order or delivery via the contact form.

1. Fill in your Contact Details as best you can. To ensure your query is actioned in the quickest time please provide the Account Number and Order Number wherever possible.

2. Using the drop-down menu select Delivery.

3. In the Message box, describe as clearly as possible the problem with your order or delivery.

4. Select your preferred method of response, by Email or Phone. Then click the green Send Message button at the bottom left. You will receive an email confirming the request has been received.

The more information you provide us via the contact form, the better we can help you.
Once we have received your message, we will answer your question as quickly as possible.